We believe Intentional Action is all about choosing what really matters. It means spending time on the tasks, conversations, projects, and meetings that make the biggest difference for our clients, business, and team. It's prioritizing effectiveness over just being busy and driving results over time worked. This tenet calls for personal accountability and discipline, focusing on what truly drives results for NLCA and its clients.

360 Leadership is when each member of the company represents themselves as a leader even if they don't hold a leadership title. Meaning each staff member is responsible to lead themselves, as well as the staff members to the right and to the left of them. It's about creating a culture where everyone is responsible for themselves and those around you, guiding each other towards collective success.

Modeling the Mission represents our commitment to embodying our mission of personal and professional excellence. It's about setting a standard for others by our actions and choices. It's about putting the mission first through our examples. As each staff member pursues excellence individually, we collectively create the profound impact we aim for on our clients, families, and staff.

Constructive Candor is all about how we navigate through conflicts: with clear, honest communication while steering clear of unnecessary drama. This principle emphasizes the importance of truthfulness in all interactions. Constructive Candor is about fostering a culture where issues are addressed directly and sensitively, ensuring that conflicts become opportunities for growth and learning, rather than breeding grounds for drama.